Our medical industry has absolutely no regard for patient's time. They seem to think that their time is all important and patient's time has no importance whatsoever.
A typical is I when I went for a mammogram at WCH. I got their a few minutes early as I do not know where to go in the new building. I get up to the check in window and I was told to wait. The clerk was doing this and that. No thought of customer service. No skin off anyone's nose at the hospital if I have to just stand outside this window for 5 or 10 minutes.
Why do I have to wait like this? Who knows why they do this. I suspect it is a lack of good organization. Another possible reason is probably because they can do this. What choice do I have? I really have none. If I walk away, I do not get the mammogram that I need to have. If I book at another hospital, it is the same song and dance.
I finally get to the next waiting room and again I have to just wait. I am on time. They are not. I see no incentives for them to take patients on time. No thoughts of customer service. No thoughts at all.
On my other blog I am today writing about Canadian National Railway (TSX-CNR, NYSE-CNI)...continue...
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